Order Proccessing
Please allow 5–10 business days for your order to be processed and shipped.
During this time, your jewelry is individually inspected, prepared, and packaged to ensure your order meets our quality standards before leaving our facility.
Business days do not include weekends or major holidays.
Shipping & Delivery
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please note that shipping transit time begins after the 5–10 business day processing period. Delivery times may vary depending on your location, shipping carrier, holidays, weather, and other carrier-related delays.
Tracking Your Order
Incorrect Shipping Address
Please double-check your shipping address before completing your purchase.
If you notice an incorrect or incomplete address, contact us as soon as possible. Address changes can only be made if your order has not yet been shipped.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
Packages Marked as Delivered
If your tracking information shows your package as delivered but you cannot locate it, please check around your property, mailbox, parcel locker, front desk, and with other members of your household or neighbors.
If your package still cannot be located, please contact us so we can assist with the next steps. Once a shipping carrier confirms successful delivery to the address provided at checkout, we cannot guarantee reimbursement or replacement for packages that are lost or stolen after delivery.
Returned or Failed Deliveries
If a package cannot be delivered due to an incorrect address, repeated failed delivery attempts, or failure to collect the package from a designated pickup location, it may be returned to us.
If your order is returned, any applicable return shipping or carrier fees may be deducted from your refund. Original shipping charges, if applicable, are non-refundable.